Donna Marie Aromas

Terms and Conditions

DELIVERY & RETURNS 

Orders

We aim to process and dispatch all orders within 10 working days. In the unlikely event of you not having received your order after 2 weeks, please email us at donnamarie.aromas@gmail.com  and we can check the status of your order. 

Delivery

Postage is quoted for deliveries within Mainland UK. 

  • Postage and Packaging will be calculated based on the weight of your order.
  • Free delivery on orders over £40.00 in the UK.
  • Once your order has been dispatched you will be sent an email to let you know it is on its way.

Regrettably, we can also take no responsibility for returned goods lost in transit.

Donna-Marie Aromas Wax melts are notoriously strong and renowned for filing a room with scent.
The reason the melts give off such a strong aroma is that the wax doesn’t come into direct contact with the flame.

In contrast candle wax is in direct contact with the flame, which burns off much of the scent in the wax. However much of the appeal of the candles is the aesthetics.

In summary if you are looking for a scent to fill your house then an Donna- Marie Aromas wax melts is the way to go. However if you are looking for a more understated aroma, in a jar that will bring a touch of style to your
home, then be sure to look at our candle ranges.

Returns & Refunds

If there is an issue with any items you receive, we are more than happy to resolve any issues – please contact us via our email address donnamarie.aromas@gmail.com

Our return address is Waves In, 14 Knole Road, Bournemouth, Dorset, BH1

If a refund or resend is required you may be asked to provide proof of the default or damage, either with photographic proof or by resending items back to us. If the default is found to be as described we will of course reimburse any return postage costs incurred. 

We hope you understand that as a small business we have to verify claims etc to protect ourselves – but equally we are more than happy to resolve any and all genuine cases.

We thank you for your support and understanding. 

Donna-Marie Aromas

** Please allow up to 48 hours for a response as our inbox can become extremely busy. 

We are open from Mon – Sat